Privacy Policy

Effective date: August 18, 2026

Elite Basement Solutions, Inc. ("Elite Basement Solutions," "we," "us," or "our") respects your privacy. This policy explains what information we collect through elitebasementsolutions.com, how we use it, and the choices you have. By using this website, you agree to the practices described here.

Information We Collect

We collect information you provide directly, such as when you request a free basement evaluation, call or email us, or fill out a contact form. This typically includes your name, phone number, email address, property address or town, and details about the problem you're contacting us about, for example, where water is showing up in your basement and when.

We also collect limited technical information automatically when you visit the site, including your IP address, browser type, device type, pages visited, and general location derived from your IP address. This information helps us understand how the site is used and fix problems when something isn't working correctly.

Cookies and Analytics

Like most business websites, we use cookies and similar tools, including analytics services such as Google Analytics, to understand how visitors use the site and to measure whether our marketing is working. You can disable cookies through your browser settings, though some parts of the site may not function as well if you do.

How We Use Your Information

We use the information we collect to respond to evaluation requests, schedule and perform work, communicate with you about your project, improve our website and services, and comply with legal obligations. We do not use the information you share with us to make automated decisions that affect you without human involvement.

How We Share Information

We do not sell your personal information. We may share information with trusted vendors who help us operate the business, for example, scheduling software, payment processors, or hosting providers, and only to the extent needed for them to perform that service. We may also disclose information if required by law, subpoena, or to protect the rights, property, or safety of Elite Basement Solutions, Inc., our customers, or the public.

Data Security

We take reasonable steps to protect the information you share with us, including limiting who has access to it. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security of information you send to us electronically.

Your Choices

You can ask us at any time what information we have on file for you, request that we correct it, or ask that we delete it, subject to any records we're required to keep for business or legal reasons, such as warranty or contract documentation tied to completed work. To make a request, contact us using the information below.

Data Retention

Elite Basement Solutions, Inc. retains personal information only for as long as necessary to fulfill the purpose for which it was collected. For homeowners who have completed a project with us, contact information and related job details are retained for the duration of the applicable workmanship warranty, so that we can honor warranty claims, respond to service questions, and maintain accurate records of the work performed at your property.

Information submitted through our website, such as through a contact form or evaluation request, that does not result in a scheduled on-site evaluation is retained for up to twelve months from the date of submission and then deleted, unless you contact us again during that period. If you would like your information removed sooner, you may submit a request using the contact information in the "Your Choices" section above.

Children's Privacy

This website is intended for adults arranging home improvement services and is not directed at children. We do not knowingly collect information from anyone under 13.

Changes to This Policy

We may update this policy from time to time as our practices or legal obligations change. The effective date at the top of this page reflects the most recent update.

Contact Us About Privacy

Questions about this policy or your information can be directed to Elite Basement Solutions, Inc. at info@elitebasementsolutions.com or (800) 902-5311.