What Our Customers Say
Elite Basement Solutions came under new ownership in 2025, and we’re thoughtfully building our public reputation from the ground up. Today, that means four verified customer reviews—not four hundred. We believe quality and authenticity matter more than quantity, so we’re proud to share the experiences our customers have genuinely taken the time to share.
Every review below is presented verbatim from Angi, with the customer’s name, platform, and month provided for transparency. We don’t edit reviews to enhance the story, and we don’t manufacture ratings or aggregate scores. These are the words of real customers, shared as they were written after experiencing our work firsthand.
Verified Customer Reviews
"I had my basement waterproofed and couldn't be happier with the results. They were knowledgeable, professional, and very easy to work with. They showed up on time, kept everything clean, and made sure the job was done right. I would absolutely recommend them to anyone needing waterproofing work."
Elizabeth C., verified Angi review, April 2026
"Elite Basement Solutions showed up within the time promised. Their team was professional, knowledgeable and polite. They handled the paperwork. They are clean and efficient. I couldn't be happier with the results."
Allyson A., verified Angi review, April 2026
"Rich and the guys were efficient and knowledgeable. They performed the job professionally and kept me in the loop about all steps. So grateful."
Steph O., verified Angi review, April 2026
"I hired Elite Basement Solutions to waterproof my basement. They did a phenomenal job. The basement was left cleaner than when they started. I would highly recommend this company."
Lieta M., verified Angi review, April 2026
A Few Things We Noticed
Read across all four, and a pattern shows up that we didn't write ourselves: customers keep mentioning the crew showing up when promised, leaving the space cleaner than they found it, and keeping the homeowner in the loop while the work is happening. Steph O.'s review names Rich directly, that's Richard Symes, who runs production and is usually the one on-site running the crew.
What these reviews represent is a company under new ownership doing consistent, careful work on a small number of jobs, with the paper trail to prove it. As we take on more jobs across Bucks County and Philadelphia, we'll keep adding reviews here, the good and the honest, not a curated highlight reel.
Just Finished a Job With Us?
If Elite Basement Solutions worked on your basement recently, we'd genuinely appreciate a review. It's the single most useful thing a homeowner can do for a small, locally owned contractor rebuilding its reputation under new management. We'll ask you directly after your job, and we'll send a link, no incentive attached, no pressure, just a request.
How We Handle Reviews
We read every review that comes in, on every platform, and we respond to them publicly rather than letting them sit unanswered. That includes the ones we're proud of and the ones that point out something we should have handled better, both get read the same way, and both feed back into how we run jobs going forward.
If something about a job doesn't go the way it should, we'd rather hear about it directly from you before it turns into a public review. Call us at (800) 902-5311 while the job's still fresh and we can usually fix a problem faster than a review thread can. That's not us asking you to skip the review, it's us wanting the chance to fix it first, so if you do leave one, it reflects that it got handled.
Want to see if your basement has the same kind of problem these customers had fixed? Look through real project write-ups or read more about the people who run the company.
